School Policies

 

SERVICE QUALITY GUARANTEE

3dsense Media School Pte Ltd is incorporated under the Companies Act (Cap 50)  (Company No: 200405777C) and our full-time Diploma programmes are registered with the Committee for Private Education (CPE). The school is committed to ensuring that all the 3dsense publicity and communication materials pertaining to the school and its courses are constantly updated to reflect accurate information. This assurance also includes the consistency of information across all marketing and publicity channels.

 

CONFIDENTIALITY POLICY

All personal data and information submitted shall be kept strictly confidential. The School undertakes not to divulge any of your personal information to any unauthorized third party without your prior written consent.

 

NON-DISCRIMINATORY POLICY

3dsense Media School is committed to providing equal opportunity for all, without regard to race, religion, national origin, gender, sexual orientation, marital status, age or disability.

 

ENROLLMENT POLICY

Applicants will be notified of the interview date and time (for Local Students) or phone interview date and time (for International Students) within 2 weeks upon receiving a complete Application Package and the Application Fee of SGD 192.60 (inclusive of 7% GST). On acceptance, a student contract and further instructions will be issued. 

A student’s place in the class cannot be assured until the School has sent the student a written confirmation in the form of a Letter of Acceptance. Applicants are accepted on a first-come, first-served basis until the classes are filled. The availability of space can change rapidly.

Students will be offered a place in the next available intake if they have been accepted but there are no available seats/place left in the current intake.

 

FEE PROTECTION SCHEME (FPS) ESCROW SERVICES

The School has in place a Fee Protection Scheme (FPS) as stipulated by the Committee for Private Education (CPE) by way of a Master Escrow Agreement.

3dsense Media School has established an Escrow Account with DBS Bank Ltd and entered into the Master Escrow Agreement dated 22 December 2009 (Escrow Account Name: 3d Sense Media School STFA (Escrow), Escrow Account Number: 003-904290-6) The Fee Protection Scheme (FPS) is mandatory for ALL students as stipulated by CPE. The total course fees payment (that includes both tuition & non-tuition fee) will be left in the custody of a third party, in this case DBS Bank, which is endorsed by the Council of Private Education (CPE). When specified conditions for its release have been met, the banks will disburse the course fees on a regular basis to 3dsense Media School. Under the Master Escrow Agreement with DBS Bank Ltd, this disbursement will stop under the following circumstances and students may claim the remaining amount left in their Escrow account:

  1. in the event that the school is not able to continue operations due to insolvency and/or regulatory closure;
  2. if the school fails to pay penalties or return fees to the student arising from judgments made by the Singapore courts;
  3. in the event of death or total permanent disability of the student.

 

MEDICAL INSURANCE

3dsense Media School has in place a Group Medical Insurance Scheme for all its Students as required by CPE under EduTrust Certification Scheme. For more information on our medical insurance coverage:

View Benefits Schedule and the FAQ

It is mandatory for all International (STP) students to purchase the school’s AXA Student Group Hospitalisation & Surgical Insurance (GHS) Scheme.

For Local or non-STP students, there is an option to opt out of the Insurance Scheme. Students who wish to opt out must provide documental proof and evidence of Medical Coverage (produce a copy of his/her own insurance plan) that meets the CPE EduTrust Medical Insurance requirements. They must also indicate so on their Student Contract.

 

TRAINING & ASSESSMENT METHODOLOGY

This industry immersion course allows students to develop their skills progressively. As such, the school adopt a Summative Assessment Method for all course subjects taught during the course.

  • The assessments come in the form of Projects/Assignments that student will have to complete and submit for grading.
  • It is mandatory that all projects/assignments are completed and submitted on time.
  • All projects/assignments will be graded and student may fail the module if they do not submit the projects/assignments.
  • All the requirements of the projects/assignments will be metted out by industry lecturer for this course.

The lecturer or facilitator will perform 2 types of instructional strategies:

a. Direct Instruction eg. methods such as lectures and live in class demonstrations.
b. Indirect Instruction eg. one to one or one to many critiques to monitor progress.

 

GRADUATION REQUIREMENTS

All students are to pass all their core modules as well as specialisation modules during the course of the 12 months fulltime diploma programme. At the end of the program, students will undergo a final assessment by an ACTA Certified Assessor. The assessment will require candidates to show and present projects, assignments as well as oral questioning and practical demonstration where neccesary, as legitimate evidence sources to prove their competency in the relevant specialisation/modules.

Candidates who meet the requirements will be awarded the Diploma qualification.

 

TRANSFER POLICY

A transfer is defined as changing to another course of study in the School by a student who has yet to commence or has already commenced the course with the school. Transfer is allowed provided the transfer request form is submitted before the course commences or within 14 days after the original course has commenced. The student must select a different course which commences not more than 6 months from the commencement date of the original course. For students below 18, the parent/guardian's approval for transfer is required. The original contract will be terminated and a new contract will need to be signed for the new course.

The new course fees will be pegged to the respective new course of transfer. Any funds for the original course already paid to the school will be transferred to the new course. Any balance must be topped up, and any excess will be refunded. The student is to bear the bank charges for escrow account closing and opening to effect the transfer. Each student is allowed to request for transfer only once and subsequent requests will be deemed as a withdrawal and re-application.

 

DEFERMENT POLICY

A deferment is defined as changing to another time schedule of the same course by a student who has yet to commence the course with the School. Deferment is allowed provided the deferment request form is submitted before the course commences. The student must select a future intake which commences not more than 12 months from the commencement date of the original course. For students below 18, the parent/guardian's approval for deferment is required. The original contract will be terminated and a new contract will need to be signed for the next course intake.

Any funds for the original course already paid to the school will be transferred to the next intake that the student joins. The student is to bear the bank charges for escrow account closing and opening to effect the deferment. Each student is allowed to request for deferment only once and subsequent requests will be deemed as a withdrawal and re-application.

 

WITHDRAWAL AND REFUND POLICY

A withdrawal is defined as the termination of the contract for the course, initiated by the student for whatever reasons, following which he or she is no longer a student of the school.

a) Withdrawal for Cause:

The Student is entitled to immediately withdraw from the Course by giving written notice to the school of his/her intention to do so if the school is in breach of any of its obligations under the Student Contract or fails to perform the following obligation(s):

  1. It fails, for any reason, to commence the Course on the Course Commencement Date;
  2. It terminates the Course, for any reason, prior to the Course Commencement Date;
  3. It fails, for any reason, to complete the Course by the Course Completion Date;
  4. It terminates the Course, for any reason, prior to Course Completion Date; or
  5. The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA).

Refund for Withdrawal for Cause: The School shall refund the entire amount of course fees (excluding Application fee, if any) made after receiving the Student’s notice of withdrawal and in no more than seven (7) days after receiving such notice.

b) Withdrawal without Cause:

Refund for Withdrawal without Cause:  Where the Student withdraws from the course for any reason other than those set out in ‘Withdrawal for Cause’, the School shall refund to the Student the following sums after receiving the Student’s notice of withdrawal and in no more than seven (7) days after receiving such notice (less any applicable bank administrative charges properly paid/payable for the Fee Protection Scheme):

 

Full-Time Diploma Programmes

% of [the aggregate amount of the Course Fees and Additional Fees paid under Clause 1.11 and 1.12 of Student Contract]

If Student’s written notice of withdrawal is received

[50%]

("Maximum Refund") More than [45] days before the Course Commencement Date

[20%]

Before, but not more than [45] days before the Commencement Date

[10%]

After, but not more than [7] days after the Course Commencement Date

[No Refund]

More than [7] days after the Course Commencement Date

 

Part-Time Short Courses

% of [the aggregate amount of the Course Fees and Additional Fees paid under Clause 1.6 and 1.9 of Student Contract]

If Student’s written notice of withdrawal is received

[100%]

More than [21] days before the Commencement Date

[60%]

Before, but not more than [7] days before the Commencement Date

[5%]

After, but not more than [1] day after the Commencement Date

[0%]

More than [1] days after the Commencement Date

 

TRANSFER / DEFERMENT / WITHDRAWAL PROCEDURE

All requests for transfer/deferment/withdrawal must be made through the Transfer/Withdrawal/Deferment Form. The Transfer/Withdrawal/Deferment Form can be downloaded from the 3dsense Student Portal or obtained from the Front Desk. The student must submit the completed form along with a parent/guardian's letter of consent (for students below 18), his/her student pass and passport copy (for international students). The school will only process the transfer / deferment application provided the stated policy for transfer / deferment is met.

Upon receipt of the full documentation and student's completed request form, the Student Affairs officer will counsel the student accordingly to resolve the issue leading to the student's intention to transfer / withdraw / defer.

Student will be notified on the outcome of request within 7 working days from the request submission date. To effect the request, the school will proceed with the following:  

i. Terminate the current contract. For transfer and withdrawal cases, the signing of a new course contract will be initiated.

ii. The FPS provider (DBS) will be informed about the change(s) within 3 days and will take the necessary action(s) or refund to the student if there is any balance of payment in the student's account.

iii. [For international students only] Cancel the student's student pass. For transfer & deferment cases, the school will reapply for the student pass for the new course or intake. 3dsense Media School will not be responsible for the failure to renew their student pass.

The school aims to complete the entire process within 2 to 4 weeks, subject to external parties such as the escrow (FPS) bank. 

 

REFUND PROCEDURE

The school's refund procedures are aligned to covers the refund policy for the respective refund cases through the following steps:

Refund procedure for Withdrawal with Cause: 

Upon approval of the request, the school will process the refund. Student will be advised to sign the FPS refund request document. The school will inform the FPS service provider within 3 working days with necessary documents submitted for the withdrawal and refund. The school will follow up with FPS service provider to ensure that any refund to the student is executed accordingly to close the case. For short course, after it is confirmed the course will not run, the school will refund to the student within 7 days whole of the fee paid.

Refund policy for Withdrawal without Cause:

Upon approval by the school of the withdrawal and refund request, the FPS service provided will be informed within 3 days. The school will look into the student's eligibility for a refund, and calculate the refund amount. The school will follow up with FPS service provider to ensure that any refund to the student is executed accordingly

Refund procedure for Transfer and Deferment:

Upon approval by the school of the transfer or deferment, the school will inform the FPS service provider within 3 days. All funds in escrow for current course will be transferred to the new escrow account accordingly by the FPS service provider. The school will follow up with FPS service provider to ensure the transfer is completed. The school will follow up with FPS service provider to close the account.

 

ASSESSMENT POLICY

At the final assessment, students are graded as either Competent (C) or Not Yet Competent (NYC), as per the Singapore Workforce Development Agency WSQ framework. The following assessment modes are used determine the final assessment result:

i. Assignments: These are individual assignments and form the bulk of the learning
ii. Project Work: Students also do group assignments (eg. Short Film, World Design) and the students are assessed based on their individual contribution to the project
iii. Oral Questioning: This is used as a verification check, to make sure that the assignments have been done by the student themselves and that the student is indeed able to execute the assignments that he/she has submitted

There is no assessment weighting for WSQ courses.

 

AMENDMENTS TO POLICES

3dsense Media School Pte Ltd reserves the right to change, modify, or discontinue tuition, fees, the calendar, course offerings, majors, graduation requirements, rules, policies, and procedures as it deems necessary or appropriate. Students will be provided with written notice of these changes whenever possible through means such as posted notices or the Student Handbook. No exceptions may be made to any of the academic or academic-related policies or procedures without prior written authorization by the Director of the School. No representation by any School employee to the contrary may be considered authorized or binding.

 

FEEDBACK POLICY

The school welcomes and values all feedback, comments, suggestions and complaints from the public, staff or students. The school will investigate the feedback and target to resolve the feedback within 21 working days upon receiving the feedback.

Feedback may be submitted to the school through the following avenues:

Tel:            +65 6224 9455 
Fax:           +65 6225 9775
Email:        [email protected]

 

GRIEVANCE POLICY

On disputes and grievances with the school, students may submit a Grievance Form available on the Student Portal or front desk to the school. A meeting and/or official response shall be made within 3 working days and the school will attempt to resolve the issue within 21 working days.

 

PASTORAL CARE

At 3dsense Media School, if students face any matters that require counselling or advice; i.e pastoral counselling, students may contact the school directly and request for a session with the Counselling Officer.