POLICIES
& DISCLOSURE
Website Declaration
3dsense Media School is registered with Skills and Workforce Development Agency, a statutory board under the Ministry of Manpower. Since its establishment in 2003, the school has strived to deliver innovative and high-quality education to ensure that students are armed with the essential competencies to excel in the challenging Digital Media and Entertainment Industry. The school is also committed to safeguarding the welfare of our students so that they can devote full attention to their studies. 3dsense adopts the Fee Protection Scheme (FPS) to protect the fees paid by our students. 3dsense has established an FPS Insurance scheme with Lonpac Insurance Ltd. It is our standard operating procedure to enter into a student contract with the student before enrolment. All potential students will undergo pre-course counseling prior to signing the student contract. This policy is communicated to the student through our various communication channels. We inevitably support transparency guidelines and policies with regard to fairness in all dealings with our students' matters. As such, we have in place a Student Services Policy that states our service quality philosophy, service guarantees, refund policies, transfer, deferment, and withdrawal policies, course enrolment information, confidentiality policy on student data, grievances policy, and feedback mechanism. The maximum student-to-instructor ratio for any lesson is 25:1.
Vision, Mission & Values
Vision:
To be a premier school with graduates in every major media production studio around the world.
Mission:
To provide the highest-quality education in computer graphics, digital arts, and design to nurture talent for the global digital media industry.
Core Values:
- Leadership: We set the standards for the digital media industry. We lead, rather than follow.
- Integrity: We apply the highest standards of honesty, ethics, and integrity in all aspects of our daily operations.
- Teamwork: We engage and motivate one another as we work together toward our common goals.
Equipment & Facilities
- 15 fully furnished studios that can accommodate from 7 to 25 students each
- 1 multi-purpose hall/seminar room for events, talks, briefings, and VFX green screen recordings
- Workstation Desktop PCs: 378
- Render Farm Machines: 6
- Green screen for VFX teaching support: 1
- HD Video cameras for VFX teaching support: 2
- Lighting stands: 5
- Virtual Reality Headsets: 15
- Webcams: 19
- Motion Capture Suit: 1
Classroom Capacity Table
Room | Floor Area (Sqm) | Capacity (Pax) |
|---|---|---|
#03-01 | 25 | 8 |
#03-02 | 44 | 26 |
#03-03 | 10 | 5 |
#03-05 | 45 | 26 |
#03-06 | 44 | 26 |
#03-08 | 33 | 22 |
#03-09 | 38 | 25 |
#03-10 | 25 | 9 |
#03-28 | 42 | 23 |
#03-29 | 113 | 60 |
#03-36 | 51 | 34 |
#03-37 | 36 | 24 |
#03-40 | 40 | 26 |
#03-41 | 41 | 27 |
#03-44 | 28 | 6 |
#04-46 (Platform) | 79 | 52 |
Academic & Examination Board
Academic Board Members
Mr. Leong Horn Kee
Executive Chairman / Academic Board Member
Education: B.Eng Production Engineering (Hons) (Loughborough University), Master in Business Administration (INSEAD), B.Eng Economics (University of London), B.Eng Chinese Language and Literature (Beijing Normal University), Master in Business Research (University of Western Australia).
Mr. Leong Horn Kee is currently Singapore's Non-Resident Ambassador to Mexico and a former Member of Parliament with over 22 years of distinguished service. In the public sector, he chaired the Government Parliamentary Committee for Finance, Trade, and Industry (1996–2004) and the Public Accounts Committee (2004–2006). Since 2008, he has been a member of the Securities Industry Council. In the private sector, he has held prominent leadership roles, including Managing Director of Orchard Parade Holdings, CEO and Managing Director of Yeo Hiap Seng, CEO and Managing Director of Far East Organization, and Director and Head of Corporate Finance at N.M. Rothschild & Sons. A Colombo Plan and French postgraduate scholar, Mr. Leong is deeply passionate about education and its ability to transform lives.
Mr. Lai Kok Sen
Founder / Chief Executive / Academic Board Member
Education: B.App.Sc (Computer Engineering) (Nanyang Technological University)
Sen Lai, Founder and Chief Executive of 3dsense Media School, is a visionary leader in the creative education industry. A graduate in Computer Engineering from Nanyang Technological University (NTU), Sen began his career in Canada in 2000, gaining valuable experience in the global creative landscape. Upon his return to Singapore, he served as an Animation Research Engineer at NTU's Center for Graphics and Imaging Technology. In 2003, driven by his passion for nurturing creative talent, Sen founded 3dsense Media School. Under his leadership, the school has become a global benchmark for digital media education, consistently ranked among the top 10 schools worldwide. In 2009, Sen further demonstrated his commitment to the creative arts by co-founding the FZD School of Entertainment Design.
Mr. Justin Chua
Deputy Chief Executive / Academic Board Member
Education: B.Bus (Hons) (Nanyang Technological University)
Justin Chua, Deputy Chief Executive of 3dsense Media School, holds a Bachelor in Business Studies (Hons) degree from the Nanyang Business School, Nanyang Technological University (NTU). He oversees the school's core administrative, financial, and marketing functions. Beyond his role at 3dsense, Justin serves as the Marketing Chair for CG Overdrive, Asia's largest CG event, which he co-founded in 2006 with Sen Lai. In 2009, his entrepreneurial spirit saw him co-found the FZD School of Entertainment Design alongside Feng Zhu, Mihwa, and Sen Lai.
Dr. Christopher Chia
Academic Board Chairman / Independent Non-Executive Director
Education: MSc. and PhD in Computation, University of Manchester Institute of Science and Technology
Dr. Christopher Chia serves as the Head of the Academic Board and Senior Advisor at NTUC, where he provides strategic counsel on new media initiatives to the Secretary-General. Since November 2011, he has also held the role of Executive Chairman at NTUC Media. Dr. Chia's distinguished career includes serving as Chief Executive of the Media Development Authority (MDA), Chief Executive of the National Library Board (NLB), Director of the Information Technology Institute (ITI), and founder of the Information Communication Institute of Singapore. He played a pivotal role in transforming Singapore's library system, pioneering a digital, networked, and borderless library system that leveraged advanced technology. Under his leadership, NLB earned the title of Innovative Organisation of the Year in 2001. Dr. Chia continues to guide both private and public sector organisations in transformation management, ICT applications, and strategic relations.
Examination Board Members
Dr. Steve Lai Mun Fook (Chairman)
Examination Board Chairman / Independent Non-Executive Director
Education: B.Sc (Hons) in Industrial Chemistry (Loughborough University), PhD in Organic Chemistry (Loughborough University)
From November 2007 to August 2012, Dr. Lai served as the Chief Executive Officer of PSB Academy Pte Ltd. Prior to this, he held key leadership roles including Deputy Chief Executive Officer of TUV SUD PSB Corporation (April 2006 to March 2007) and PSB Corporation Pte Ltd (April 2001 to March 2006). Earlier in his career, from April 1996 to March 1998, Dr. Lai was the General Manager for Standards & Technology at the Singapore Productivity & Standards Board. Dr. Lai holds a Bachelor of Science (Hons) in Industrial Chemistry and a PhD from Loughborough University of Technology, United Kingdom.
Mr. Alvin Leong
Chief Operations Officer / Examination Board Member
Education: B.Eng Electronic & Electrical Engineering (Hons) (University College London), Master in Business Administration (INSEAD)
Alvin joined 3dsense Media School as a partner in 2012, bringing with him a wealth of experience in finance and marketing. Prior to joining 3dsense, Alvin had a successful career in investment banking, having worked at Barclays Capital in Hong Kong and Singapore, where he specialised in debt capital markets and structured financing. He later transitioned to OCBC Bank, focusing on fixed income and FX derivatives institutional sales. His extensive background in finance and strategic management allows him to effectively oversee the financial, digital marketing, compliance, and operational functions at 3dsense.
Mr. Lai Khoon Bak
Chief Administrator / Examination Board Member
Education: Diploma in Telecommunications Engineering (Singapore Polytechnic)
Mr. Lai has an impressive career spanning over 45 years, with extensive experience in both technical and administrative roles. His most recent position was as Regional Manager for Thomson Consumer Electronics, where he was responsible for overseeing product safety across Hong Kong, the USA, and Europe. He also served as a Lead ISO 9000 inspector and Quality Control Inspector, ensuring high standards in engineering production. As Chief Administrator at 3dsense Media School, Mr. Lai plays a key role in addressing administrative challenges and ensuring operational efficiency.
Mr. Lum Tain Fore
Examination Board Member
Education: B.Sc Naval Architecture (Hons) (Newcastle University), Master in Business Administration (London Business School)
Lum Tain Fore brings a wealth of experience in corporate governance, financial markets, and venture capital to his role on the 3dsense Media School Examination Board. With over 30 years of expertise as a private equity and venture capital investor, Lum's strategic insights support the school's commitment to academic excellence and operational rigour. An advocate for education and innovation, Lum graduated with an MBA from the London Business School and holds a BSc (Hons) in Naval Architecture from Newcastle University, UK, as a Colombo Plan Scholar.
Academic & Examination Board Responsibilities
- Provide feedback and recommendations to the management's review of the student assessment policy, including but not limited to:
- The conduct of examinations and assessments
- The duties and responsibilities of assessors
- The handling of appeals from students with regard to assessment matters
- Approve end-of-course assessment papers, if any
- Participate in the moderation panel for academic results
SERVICE QUALITY GUARANTEE
3dsense Media School Pte Ltd is incorporated under the Companies Act (Cap 50) (Company No: 200405777C) and our full-time Diploma programmes are registered with the Skills and Workforce Development Agency (SWDA). The school is committed to ensuring that all the 3dsense publicity and communication materials pertaining to the school and its courses are constantly updated to reflect accurate information. This assurance also includes the consistency of information across all marketing and publicity channels.
CONFIDENTIALITY POLICY
All personal data and information submitted shall be kept strictly confidential. The School undertakes not to divulge any of your personal information to any unauthorized third party without your prior written consent. View our Data Protection Policy.
NON-DISCRIMINATORY POLICY
3dsense Media School is committed to providing equal opportunity for all, without regard to race, religion, national origin, gender, sexual orientation, marital status, age or disability.
ENROLLMENT POLICY
Applicants will be notified of the interview date and time (for Local Students) or phone interview date and time (for International Students) within 2 weeks upon receiving a complete Application Package and the Application Fee of SGD 327.00 (inclusive of 8% GST). On acceptance, a student contract and further instructions will be issued.
A student's place in the class cannot be assured until the Student Contract is signed and the 1st instalment is paid. Applicants are accepted on a first-come, first-served basis until the classes are filled. The availability of space can change rapidly.
Students will be offered a place in the next available intake if they have been accepted but there are no available seats/place left in the current intake.
MEDICAL INSURANCE
3dsense Media School has in place a Group Medical Insurance Scheme (under Income Insurance) for all International Students. It is the school's policy for all International (STP) students to purchase this medical insurance scheme. View Benefits Schedule.
FEE PROTECTION SCHEME (FPS) INSURANCE SCHEME
The School has in place a Fee Protection Scheme (FPS) to ensure that fees paid by students to the school are insured by LonPac Insurance.
The insurance protection serves to protect the students' fees in the event a private education institution (PEI) is unable to continue operations under the following conditions:
- in the event that the school is not able to continue operations due to insolvency and/or regulatory closure;
- if the school fails to pay penalties or return fees to the student arising from judgments made by the Singapore courts;
- in the event of death or total permanent disability of the student.
Local students at 3dsense who receive at least 70% of SkillsFuture Singapore (SSG)'s funding are exempt from this insurance scheme.
TRAINING & ASSESSMENT METHODOLOGY
All lessons are hands-on and practice-based. Students will be shown and taught various techniques, and are expected to complete their assignments and projects in a timely manner.
The lecturer or facilitator will employ 2 types of instructional strategies:
a. Direct Instruction e.g., methods such as lectures and live in-class demonstrations.
b. Indirect Instruction e.g., one to one or one to many critiques to monitor progress.
ASSESSMENT METHODOLOGY
We adopt a Summative Assessment Method for all course subjects taught during the course. The following methods are used to obtain the final assessment grade:
i) Assignments: These individual assignments form the bulk of learning and hence this category is the most substantial in assessing the student's level of proficiency.
ii) Project Work: Students may also do group assignments and the students are assessed based on their individual contribution to the project.
iii) Oral Questioning: This is used as a verification check, to make sure that the assignments have been done by the student themselves and that the student is indeed able to execute the assignments that he/she has submitted.
All Projects/Assignments have to be completed and submitted on time.
All Projects/Assignments will be graded and a student may fail the module if they do not submit the projects/assignments.
There is no assessment weighting. The final assessment will be based on the requirements stated in the Assessment Record, following which the final grade will be decided and recorded. Students must obtain a "C - Competent" to graduate.
GRADUATION REQUIREMENTS
All students are to pass all their core modules as well as specialisation modules during the course of the 12 months fulltime diploma programme. At the end of the program, students will undergo a final assessment by an ACTA Certified Assessor. The assessment will require candidates to show and present projects, assignments as well as oral questioning and practical demonstration where necessary, as legitimate evidence sources to prove their competency in the relevant specialisation/modules.
Candidates who meet the requirements will be awarded the Diploma qualification.
TRANSFER POLICY
A transfer is defined as changing to another course of study in the School by a student who has yet to commence or has already commenced the course with the school. Transfer is allowed provided the transfer request form is submitted before the course commences or within 14 days after the original course has commenced. The student must select a different course which commences not more than 8 months from the commencement date of the original course. For students below 18, the parent/guardian's approval for transfer is required. The original contract will be terminated and a new contract will need to be signed for the new course. Students are allowed to submit a request for transfer once only.
The new course fees will be pegged to the respective new course of transfer. Any funds for the original course already paid to the school will be transferred to the new course. Any balance must be topped up. However, any excess will not be refunded.
DEFERMENT POLICY
A deferment is defined as changing to another time schedule of the same course by a student who has yet to commence the course with the school or has already commenced the course with the school. Deferment is allowed provided the deferment request form is submitted within 8 months after the course commencement date, and subject to availability of seats in the selected future intake. The student must select a future intake which commences not more than 12 months from the date of deferment. For students below 18, the parent/guardian's approval for deferment is required. The original contract will be terminated and a new contract will need to be signed for the next course intake.
Any funds for the original course already paid to the school will be transferred to the next intake that the student joins. Students are allowed to submit a request for deferment once only.
WITHDRAWAL AND REFUND POLICY
A withdrawal is defined as the termination of the contract for the course, following which he or she is no longer a student of the school.
a) Refund for Withdrawal Due to Non-Delivery of Course:
The Student is entitled to immediately withdraw from the Course by giving written notice to the school of his/her intention to do so if the school is in breach of any of its obligations under the Student Contract or fails to perform the following obligation(s):
(i) It does not commence the Course on the Course Commencement Date;
(ii) It terminates the Course before the Course Commencement Date;
(iii) It does not complete the Course by the Course Completion Date;
(iv) It terminates the Course before the Course Completion Date;
(v) It has not ensured that the Student meets the course entry requirements;
(vi) The Student's Pass application is rejected by Immigration and Checkpoint Authority (ICA);
The student will be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
b) Refund for Withdrawal Due to Other Reasons:
If the Student withdraws from the Course for any reason other than those stated above, the PEI will, within seven (7) working days of receiving the Student's written notice of withdrawal, refund to the Student an amount based on the table in Schedule D (less any applicable bank administrative charges properly paid/payable for the Fee Protection Scheme):
FULL-TIME DIPLOMA PROGRAMMES
% of amount of fees paid under Schedule B & C of Student Contract] | If Student's written notice of withdrawal is received |
[30%] | ("Maximum Refund") More than [180] days before the Course Commencement Date |
[20%] | More than [90] days before the Course Commencement Date |
[10%] | Less than or equal to [90] days before the Course Commencement Date |
[No Refund] | After the Course Commencement Date |
c) Refund for Withdrawal during Cooling Off Period:
As per student's contract, the school has provided a cooling-off period of seven [7] working days after signing the Student Contract. Within these [7] days and regardless whether the Course Commencement Date has passed, the Student can submit written notice of withdrawal to the school and receive the "Maximum Refund" (30%) of course fees paid.
TRANSFER / DEFERMENT / WITHDRAWAL PROCEDURE
All requests for transfer/deferment/withdrawal must be made through the Transfer/Withdrawal/Deferment Form. The Transfer/Withdrawal/Deferment Form can be downloaded from the 3dsense Student Portal or obtained from the Front Desk. The student must submit the completed form along with a parent/guardian's letter of consent (for students below 18), his/her student pass and passport copy (for international students). The school will only process the transfer / deferment application provided the stated policy for transfer / deferment is met.
Upon receipt of the full documentation and student's completed request form, the Student Affairs officer will counsel the student accordingly to resolve the issue leading to the student's intention to transfer / withdraw / defer.
Student will be notified on the outcome of request within 7 working days from the request submission date. To effect the request, the school will proceed with the following:
i. Terminate the current contract. For transfer and withdrawal cases, the signing of a new course contract will be initiated.
ii. The FPS insurance will be updated within 3 days and will take the necessary action(s) or refund to the student if there is any balance of payment in the student's account.
iii. [For international students only] Cancel the student's student pass. For transfer & deferment cases, the school will reapply for the student pass for the new course or intake. 3dsense Media School will not be responsible for the failure to renew their student pass.
REFUND PROCEDURE
The school's refund procedures are aligned to covers the refund policy for the respective refund cases through the following steps:
Refund procedure for Withdrawal Due to Non-Delivery of Course:
Upon receiving the withdrawal request from the student, the school will process the refund within 7 working days. For short course, after it is confirmed the course will not run, the school will refund the whole of the fee paid to the student within 7 days.
Refund procedure for Withdrawal Due to Other Reasons:
i. Upon approval by the school of the withdrawal and refund request (based on Schedule D of student contract), the school will look into the student's eligibility for a refund, and calculate the refund amount. The school will ensure that any refund to the student is executed accordingly within 7 working days.
Refund procedure for Transfer and Deferment:
Upon approval by the school of the transfer or deferment, the school will update the insurance detail for the student.
ASSESSMENT POLICY
At the final assessment, students are graded as either Competent (C) or Not Yet Competent (NYC), as per the Singapore Workforce Development Agency WSQ framework. The following assessment modes are used determine the final assessment result:
i. Assignments: These are individual assignments and form the bulk of the learning
ii. Project Work: Students also do group assignments (eg. World Design) and the students are assessed based on their individual contribution to the project
iii. Oral Questioning: This is used as a verification check, to make sure that the assignments have been done by the student themselves and that the student is indeed able to execute the assignments that he/she has submitted
There is no assessment weighting for WSQ courses.
AMENDMENTS TO POLICIES
3dsense Media School Pte Ltd reserves the right to change, modify, or discontinue tuition, fees, the calendar, course offerings, majors, graduation requirements, rules, policies, and procedures as it deems necessary or appropriate. Students will be provided with written notice of these changes whenever possible through means such as posted notices or the Student Handbook. No exceptions may be made to any of the academic or academic-related policies or procedures without prior written authorization by the Director of the School. No representation by any School employee to the contrary may be considered authorized or binding.
FEEDBACK POLICY
The school welcomes and values all feedback, comments, suggestions and complaints from the public, staff or students. The school will investigate the feedback and aim to resolve it within 21 working days upon receiving the feedback.
Feedback may be submitted to the school through the following avenues:
Tel: +65 6224 9455
Fax: +65 6225 9775
Email: inquiry@3dsense.net
GRIEVANCE POLICY
For disputes and grievances with the school, students may submit a Grievance Form available on the Student Portal or front desk to the school. A meeting and/or official response shall be made within 3 working days and the school will attempt to resolve the issue within 21 working days.
PASTORAL CARE
At 3dsense Media School, if students face any matters that require counselling or advice, i.e., pastoral counselling, students may contact the school directly and request a session with the Counselling Officer.
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